New Reviewer

Cancellation tickets

Not possible to call, no answer upon email request, charged us twice because the first confirmation came 3 days to late

User's recommendation: Don’t do it.

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ID
#3645536 Review #3645536 is a subjective opinion of poster.
Loss
$130
Preferred solution
Full refund

Hello! Unfortunately, I have no answer and no connection to Viagogo. Thank you. Greetings

Hello! Unfortunately, I have no answer and no connection to Viagogo. Thank you.The concert has already passed, but there is no explanation ... Greetings
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ID
#3644324 Review #3644324 is a subjective opinion of poster.
Location
Sofia, Sofia-Capital

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My Ticket order 50052**** Celine Dion Concert Hamburg Barkley Arena

Hello, I am wondering, why my Ticket order got cancelled without any reason or information? I payed a Ticket (above my order number) for June 2022 in Hamburg, but it was storniert / cancelled? What about my ticket, and how about my payment..?? Pls send me message and give me information why my order was cancelled..? Thanks Ulrich Nehls
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ID
#3568099 Review #3568099 is a subjective opinion of poster.
Location
Hamburg, Free And Hanseatic City Of Hamburg
New Reviewer

Tickets

i bought my tickets and everything was fine until yesterday. they were supposed to be delivered but an email i got said it had to be signed for. so i called ups and they said there was no signature needed. they are trying to find where my package is at. the concert is this weekend 8 hrs away and we are supposed to leave soon. this concert is my birthday present !!!!
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ID
#3564303 Review #3564303 is a subjective opinion of poster.
Location
Bitburg, Rheinland-Pfalz
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Tickets

my tickets said they cant be delivered because you need to sign for them, but when i called UPS they said that i dont need to sign for them. so they sent them back. i have been trying to contact viagogo but they just hang up! the concert is this weekend!! so yes im a very pissed off customer at this point.
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ID
#3564286 Review #3564286 is a subjective opinion of poster.
Location
Bitburg, Rheinland-Pfalz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancelled tickets

Viagogo Germany - Cancelled tickets
Our Tickets were cancelled today and the game is tomorrow. We woild like to know why they are cancelled and what ww can do now.
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ID
#3483193 Review #3483193 is a subjective opinion of poster.
Location
Hamburg, Free And Hanseatic City Of Hamburg
Preferred solution
Deliver product or service ordered

Frank.hoffmann007@***.com

Hallo wo bleibt meine Eintrittskarte welche ich gekauft habe? Bestellnummer: 2605**** Auch funktioniert eure App nicht richtig und das Passwort zurücksetzen läuft bei euch auch nicht, mehrere Versuche aber nie kam eine Mail an. Beste Grüsse Frank Hoffmann
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ID
#3312908 Review #3312908 is a subjective opinion of poster.
Location
Berlin, Land Berlin
New Reviewer

Refunds

I had booked 4 tickets for the Ed Sheehan Concert for Berlin, but my Son and friends were refused entry not because the tickets were fake ,but because Ed Sheehan decided to ban all ticket touts and specifically for Viagogo... We were not offered replacement tickets and we were not let in to the stadium.. Viagogo were contacted at least once per day.. bu the response it that they have passed it to the reclaims sections.. I now wait for over 1 week and I get no response from anyone.... I also find it unacceptable that they still see tickets fro ed Sheehan knowing that people will not be allowed in to the concerts.. just so that they don't have to refund the money and drag it out as long as they can.. of course to find a telephone number is impossible. and emails are just ***
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ID
#1312419 Review #1312419 is a subjective opinion of poster.
Location
Berlin, Berlin
Product
Viagogo Germany Ed Sheeran Concert Ticket
Pros
  • Tha tthe tickets arrived on time
Cons
  • That we were not allowed din to the concert
  • And am still waiting for refund
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund

Overcharged

Saw stones tickets listed at €378 ordered 4 didn't realize there was a booking fee ....€400! Then I saw original ticket price was €149!!! A very misleading site!
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1 comment
#1667149

We were ripped off the same way here in the US!! Been unsuccessfully fighting these insane charges.

This is apparently legal scalping folks! Another pissed consumer! This business needs to be shut down and consumers reimbursed!

I've reported to BBB everyone needs to do this. There fees were not disclosed PRIOR to purchase!

ID
#1046625 Review #1046625 is a subjective opinion of poster.
Product
Viagogo The Rolling Stones Concert Ticket
Reason of review
Pricing issue

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