Anonymous
map-marker Aalen, Baden-Wurttemberg

Reklamation

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Falsche Tickets geliefert, oder mit Falsche Informtionen, wie zum Beispiel Sitzplatz mit volle Aussicht verkauft für 2mal 150 Euro Tickets 687 Euro bezahlt.
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User's recommendation: Nie

Regine Q

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Verified Reviewer

Cancellation tickets

Viagogo Germany - Cancellation tickets
Habe Tickets irrtümlich doppelt bestellt und möchte diese Bestellung stornieren. <Spanne Stallle=background-Farbe: RGB(255, 255, 255);">
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Preferred solution: Full refund

Goran J Xyk

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Verified Reviewer
| map-marker Munich, Bavaria

Tickets für die Fußball-Europameisterschaft

Guten Tag, 11.12.2023. Ich habe über viagogo Tickets für die Fußball-Europameisterschaft unter der Nummer 5269 5* *** und unter der Nummer 52695**** vier Tickets gekauft. Was soll ich bitte tun? Wie kann ich diese Tickets erhalten? Vielen Dank
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hemmingen, Lower Saxony

I bought a ticket for davido concert,the show was cancelled,I have not seen the refund.

Viagogo Germany - I bought a ticket for davido concert,the show was cancelled,I have not seen the...
Viagogo Germany - I bought a ticket for davido concert,the show was cancelled,I have not... - Image 2
I want a refund of my money,I went to the show they was no show ,I called the viagogo hot line to confirmed the show,the person that responded to me said that they was no show that the show has been cancelled that I will get the refund after three days and its been four days now,i called this morning but no body answered.
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User's recommendation: I want a refund of my ticket money

Dirk E Xwh

Handicaped ticket for Take that Mönchengladbach with nurse cost of Tickets?

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It would Like to visit Take that conzert at Mönchengladbach with my nurse iam Handicaped sitting in a wheelchair thank you very much in Advanced for answring the options and costs
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Preferred solution: Cards for Handicaped Person with my female nurse

Mohammad A Fpe

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Verified Reviewer

Tickets versenden

Two days ago I lost my iPhone and I informed the police and Appel and I can't use my iCloud ID for safety reasons and my old Email Old Email: mohamadalhamad100@***.com I paid with viagogo tow tickets for Europa League 14 December Bayern Leverkusen vs *** Molde and i paid with Advanzia MasterCard i got the order number but I don't remember the order number because I lost my phone and email.
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Pros:
  • Very good service

Preferred solution: Sand me tickets in my new email

User's recommendation: Sand me tickets in my new email

Monika S Nci

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Verified Reviewer

Lindemann concert in Kassel, November, 18 zh 2023

Hello, the concert of Till Lindemann was cacelled in Friday, 17 th. Ich bought 1 ticket for 204 Euros at your company. Can you please send me forms to fill in to apply for refund? Yours Monika Sadowski-Jacobi
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Loss:
$204

Preferred solution: Full refund

Anonymous
map-marker Esterwegen, Lower Saxony

Ticket 523373****

Hallo, die Zahlung wurde im Oktober über Paypal getätigt ,Tickets wurden nicht zugesandt!!! Ich habe versucht über das Schweizer Büro Auskunft zu bekommen,nichts möglich ,angeblich reagiert viagogo erst 72 Std. vor dem Konzert,dann ist es auch zu spät für mich, da ich mein Hotel stornieren muß. Die Elbphilharmonie verweist weiterhin darauf ,das das Konzert seit Wochen ausverkauft, wenn ich Karten bekomme , können diese doppelt sein, also Fälschung und Betrug. Hätte ich nur die 830 für einen guten Zweck gestiftet, dann wäre ich zufrieden !!!
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User's recommendation: Niemals wieder über viagogo buchen!!!!

Philip R Tty

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Verified Reviewer

Ticket confirmation

Hi, I bought 2 tickets for the Zombies concert in Frankfurt on ecember 13th. I received a confirmation email, but then received an email saying I may have to select other tickets! What is going on. Am I going to watch the Zombies or what? Philip Roberts
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Preferred solution: Deliver product or service ordered

User's recommendation: I haven't heard from them,yet!

1 comment
Guest

Hi, did you get to the concert? Tell us more please!!!

Karl-Heinz K

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Verified Reviewer

Mein Ticketkauf Bocelli in Mannheim 14.10.2023

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Updated by user Oct 21, 2023

Ich habe das Problem mit Viagogo mehrfach mit schlecht deutsch sprechenden Mitarbeitern erörtert und wurde inkompetent behandelt. Thema: Ich habe Konzerttickets für 530,40 Euro gebucht und dies Tickets auch mit Mastercard bezahlt, bekam aber niemals eine Buchungsbestätigung geschweige die Tickets zugesandt.

Den Ticketpreis habe ich bis heute nicht zurückbekommen. Daraufhin habe ich die Kreditkarten-Organisation informiert und Betrugs-Anzeige bei der Polizei veranlasst.

Original review Sep 21, 2023
Kauf 2 Tickets für 530,49 euro von Viagogo Event Tickets MLT Ta Xbiex vom 4.9.2023 Belastung auf meinem Masterkarten-Konto Karl-Heinz Kappenstein und habe keine e-mail-Bestätigung oder Ticketversand per pdf erhalten. Mfg k-h. Kappenstein Meine Tel.-Nr. in D lautet: 0172615****
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Cons:
  • Kontaktaufnahme

User's recommendation: Einfachere Menüführung, sehr aufwendig, hat nichts mit Sicherheit zu tun

Mandana Z Hik

Falsche Ticket’s

Viagogo Germany - Falsche Ticket’s
Hallo Team Viagogo, Ich habe Tickets für das Konzert für Giovanni Costello bestellt. Leider habe ich Karten für ein Konzert von Giovanni paisiello bekommen. Das Darum, die Uhrzeit und der Ort ist identisch, leider ist der Künsler nicht G. Costello! Das ist ein Geburtstagsgeschenk, ich bin angewiesen auf Ihre Hilfe. Mit freundlichen Grüßen Mandana Zuch
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Preferred solution: Tausch von Tickets

Anonymous
map-marker Radolfzell, Baden-Wurttemberg

Ticket

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Hello the help about my questions was very good. Clear answers and solutions. Very patient and kind helpers thank you for the help im happy about the service
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Anonymous
map-marker Frauenfeld, Thurgau

Possible fraud

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Hello. I bought in 01/2023 a ticket for Simply Red Concert at Schloss Salem 07/25/2023 for 279,32. in section 3 (which is the front block of stage). Anstead this I received a complete different product: section 1 value 102.60. I had at least 25 phone calls, 17 e-mails. They had from January this year until June, when I was able to download the ticket time enough, to send me the ticket I paid for. That did not happen. On their webside each time there are different "customer agents" which did not solve the problem. regards, K.Winterland Event Information Order ID: 51119**** Event: Simply Red Ticket(s): Section 3, Row , (1 Ticket(s)) Listing Note(s): Venue: Schloss Salem Date: Tuesday, July 25, 2023 | 20:00 Order Information Customer Name: Katharina Payment Method: VISA: ***** Number of Tickets: 1 Total Charge: 279.32
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Ingolf S

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Verified Reviewer
| map-marker Berlin, Land Berlin

Karten noch nicht erhalten

Sehr geehrte Damen und Herren, ich habe am 20.06.2023 online 2 Karten für Apache 207 (für die Berliner Waldbühne am 15.09.23) in Höhe von 320,63 bei ihnen bestellt und gebucht. Die Karten sind bisher bei mit leider noch nicht eingeganden. Leider ist mir ihre online Bestellbestäigung abhanden gekommen. Das Geld wurde ihnen bereits über pay pal überwiesen. Ich bitte um Mitteilung
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Monika P Khz

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Verified Reviewer
| map-marker Chemnitz, Saxony

Ihre Nachricht vom 29.05.2023, wegen Rückerstattung Ticket Celine Dion. 2 Ticket 761,01 Euro

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Ich habe eine Mail von Ihnen bekommen, kann mich aber laut Ihrer Anweisung nicht im Konto einloggen. Deshalb auf diesem Weg . Bestellnummer 2501**** . Ich bitte um Erstattung auf mein gezahltes PayPal Konto. Herzlichen Dank
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User's recommendation: kein Konttakt zu viagogo möglich, besser keine Kaufempfehlung

Resolved
Georg B Gel

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Resolved: Tickets wurden nicht zugestellt

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Viagogo Germany - Tickets wurden nicht zugestellt
Updated by user Mar 09, 2023

Company fixed the issue and I have been provided with full refund.

Original review Feb 07, 2023
Meine Tickets werden im Portal als zugestellt gekennzeichnet, wurden aber von UPS an den Absender zurückgesandt. Dies habe ich wiederholt im Portal mitgeteilt und auch den Mitarbeitern telefonisch. Ich habe keine Tickets erhalten und das Konzert findet in einer Woche in Berlin statt. Ich habe bereits die Bahnfahrt und das Hotel gebucht. Da mir die Mitarbeiter telefonisch zugesagt hatten, dass die Tickets pünktlich kommen, habe ich darauf vertraut und nicht storniert. Ich bleibe also auf diesen Kosten sitzen. Insgesamt ein Schaden von mehr als 600 EUR.
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Loss:
$600
Cons:
  • Not a reputable seller

Preferred solution: Full refund

User's recommendation: Nicht zu empfehlen - Abzocke!

About

Related Companies

Viagogo, Viagogo South Africa, Viagogo UK, Viagogo Canada, Viagogo Republic Of Ireland

Summary

Viagogo AG is a privately held company which specializes in selling tickets for different live events. It was founded by Eric Baker in 2006. The headquarters is based in Geneva, Switzerland. Viagogo offers an online marketplace where people can buy and sell tickets to concerts, sports, theatre, and festivals which took place in Germany. Booking cancellation can be made before ticket is purchased. The company has an Affiliate Program for partners. Viagogo ships the tickets worldwide. Available payment options are Visa, MasterCard, American Express, and bank transfer. It is possible to use PayPal service. The company accepts payment in USD, EUR or GBP. Purchase and sale status can be tracked in personal profile on the company website.

Viagogo Germany reviews and complaints

Viagogo Germany is ranked 94 out of 285 in Tickets category

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