Contact Viagogo Germany Customer Service
How to Reach a Person at Viagogo Germany
Verified Contact Information
Customer Service:
-
+49 800 723 7191
Viagogo Germany Emails:
Customer Service
Legal
Privacy Inquiries
Media
Affiliates, Press Inquiries
Viagogo Germany Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Viagogo Germany Phone Number
+49 800 723 7191
Average Hold Time
00:03:35
Most Popular Viagogo Germany Email Address
customerservice@orders.viagogo.com
Viagogo Germany Live Agent Availability
6% of callers successfully reach a real person
Issue Resolution Rate
Low (17% reported full resolution)
Viagogo Germany Customer Service Rating
4 out of 5
Call Volume by Day
View full overview ›
Viagogo Germany Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Viagogo Germany Phone Number | +49 800 723 7191 |
| Average Hold Time | 00:03:35 |
| Most Popular Viagogo Germany Email Address | customerservice@orders.viagogo.com |
| Viagogo Germany Live Agent Availability | 6% of callers successfully reach a real person |
| Issue Resolution Rate | Low (17% reported full resolution) |
| Viagogo Germany Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 64% phone, 36% email |
| Common Reasons for Contact | Request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Viagogo Germany | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
Viagogo Germany Website:
Viagogo Germany Help Center:
Corporate Office Address:
viagogo AG
Rue de Lyon 109
Geneva,
Geneve
1203
Switzerland
Summary of Viagogo Germany Customer Service Calls
1.1K
TOTAL
CALLS
CALLS
04:46
AVG CALL
DURATION
DURATION
17%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Viagogo Germany?
Shipping and Delivery Question:
- “Ticket not received”
- “Tickets for Raye Concert tomorrow in Cologne have not arrived”
- “No tickets arrived”
Request for Information Question:
- “I Need help”
- “Urgent. Still no information about event.”
- “Question for shipping and e Ticket”
Product/ Service Question:
- “Problem with my e mail”
- “The ticket is not working”
- “My can’t access my drake tickets”
Payments and Charges Question:
- “I dont get my paid Tickets”
- “Payment”
- “Billie eilish”
Account Question:
- “I don’t get my new acces code to log in with, which I asked for.”
- “Hacked”
- “No qr code”
Return/ Replace Question:
- “Change of delivery address”
- “Change of email”
- “We received the wrong tickets. They need to be exchanged”
Website/ Application Question:
- “Kann nicht mehr auf die App und auf meine Tickets zurückgreifen”
- “App geht nicht”
- “I want to buy one ticket not two on your site”
Refund Question:
- “Refund”
- “No Tickets and refusal to Refund my money”
- “Refund tickets”
Activation/ Cancellation Question:
- “Cancelling selling tickets”
- “Cancellation tickets”
- “I bought a ticket for davido concert,the show was cancelled,I have not seen the refund.”
Cards Question:
- “Card”
- “Wrong Card”
Other Question:
- “Ticket nicht bekommen”
- “Scamming of Tickets. Price: 740€”
- “Wo sind meine Tickets”
Compare Viagogo Germany Customer Service To
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Viagogo Germany